Ups Counter Manager

Reno, NV

United Nissan Reno is searching for a motivated and experienced Customer Greeter Manager to lead our customer greeter/UPS department. Your goal will be to provide outstanding customer service to our customer by developing effective customer service procedures, by greeting our customer and logging daily visits.

Responsibilities:

  • Supervise day-to-day operations in the Ups department.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Maintain accurate records and document all customer activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.